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Privacy Policy

Last updated: May 2026

1. Who We Are

Hanks Appliance Rental LLC ("we," "us," or "our") is a locally owned appliance rental company serving Milwaukee County and Waukesha County, Wisconsin. We can be reached at:

  • Phone / Text: (262) 470-2239

  • Business number: (414) 441-4772

  • Website: hanksappliancerental.com

2. Information We Collect

We collect information you provide directly to us, including:

  • Name, address, and phone number when you submit a rental inquiry or application

  • Payment information (processed securely through Stripe — we do not store card numbers)

  • SMS messages you send to our business number

  • Rental agreement details

3. How We Use Your Information

We use the information we collect to:

  • Process and manage your appliance rental

  • Send you SMS text messages about your rental account, including payment reminders and billing notifications

  • Respond to your questions and requests

  • Schedule deliveries, installations, and service calls

  • Comply with legal obligations

4. SMS Text Messaging

By providing your phone number and entering into a rental agreement with us, you consent to receive SMS text messages from Hanks Appliance Rental LLC at the phone number you provided. These messages may include:

  • Payment reminders before your billing date

  • Payment failure notifications and payment links

  • Payment confirmation messages

  • Account-related communications from Henry

Message frequency: Message frequency varies based on your account activity. You may receive up to 5 messages per month.

Message and data rates may apply. Check with your mobile carrier for details.

To opt out: Reply STOP to any text message to unsubscribe. You will receive one final confirmation message and then no further messages will be sent. To re-subscribe, reply START.

For help: Reply HELP to any text message or contact us directly at (262) 470-2239.

We do not sell, rent, or share your phone number or any personal information with third parties for marketing purposes.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

  • Stripe — our payment processor. Stripe's privacy policy is available at stripe.com/privacy.

  • Twilio — our SMS messaging provider. Twilio's privacy policy is available at twilio.com/legal/privacy.

  • Law enforcement or government authorities when required by law.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Payment processing is handled entirely by Stripe, which is PCI-compliant. We do not store credit card numbers on our systems.

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Opt out of SMS communications at any time by replying STOP

  • Contact us with any privacy concerns

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

  • Phone / Text: (262) 470-2239

  • Website: hanksappliancerental.com

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